Refund Policy

1. General Overview

At MyAnya, we strive to ensure our users are satisfied with their premium language learning experience. This Refund Policy outlines the terms and conditions under which refunds for premium subscriptions are processed. Please read this document carefully before making any purchases.

2. Subscriptions and Digital Services

When you purchase a subscription to MyAnya, you receive immediate access to premium digital services, such as premium AI voiceovers and increased daily energy capacities.

By completing a purchase, you expressly consent to the immediate execution of the contract and acknowledge that you will lose your right of withdrawal once the performance has begun. Therefore, all subscription payments are generally non-refundable once the billing cycle has started, except as specifically provided in this policy or required by applicable law.

3. In-App Progress: Sparks

Clarification regarding "Sparks":

You cannot purchase "Sparks". Sparks are strictly points of progress and in-app bonuses earned through completing educational sessions. They are not digital goods, they are not a virtual currency, and they have no monetary value. Because Sparks cannot be purchased, they are entirely outside the scope of this Refund Policy. Under no circumstances will refunds, compensation, or payouts be issued in relation to the accumulation, loss, or reset of Sparks.

4. Exceptions and Discretionary Refunds

We may, at our sole discretion, grant refunds or credits on a case-by-case basis under the following exceptional circumstances:

• Technical Errors: Duplicate charges due to a technical glitch in our payment gateway (e.g., WayForPay) or a billing error on our end.
• Major Service Outages: If a catastrophic server failure prevents you from accessing the premium features for a continuous period exceeding 72 hours immediately following your billing date.

The granting of a refund in one instance does not entitle you to future refunds in similar instances, nor does it obligate us to provide refunds in the future.

5. How to Request a Refund

If you believe you meet the criteria for an exceptional refund, you must contact our support team within fourteen (14) days of the disputed transaction.

To file a request, email [email protected] with the subject line "Refund Request". Please include:

• The email address associated with your MyAnya account.
• The transaction ID, invoice number, or a copy of your receipt.
• A detailed explanation of the issue and why you are requesting a refund.

We aim to review all refund requests within 5-7 business days. If approved, refunds will be issued to the original payment method used during the transaction and may take an additional 5-10 business days to appear on your statement.

6. Cancellations

You may cancel your subscription at any time. Canceling your subscription stops the recurring billing for the next cycle. You will continue to have premium access until the end of the current billing cycle, but you will not receive a prorated refund for the remainder of that cycle.