English · A2 · Speaking · about 5 min
Give your booking name, ask about breakfast, and check the room time. Keep each question short at a busy desk.
‘I have a reservation’ tells the receptionist you have already booked; it does not ask for a new room.
Say thisI have a reservation under Lee.
MeaningMy booking is in the name Lee.
When to use itStart the conversation naturally.
Say thisIs breakfast included?
MeaningAsk if breakfast is part of the booking.
When to use itAdd the detail the other person needs.
Say thisWhat time is check-out?
MeaningAsk when you must leave the room.
When to use itFinish with a clear, polite line.
| Say this | Meaning | When to use it |
|---|---|---|
| I have a reservation under Lee. | My booking is in the name Lee. | Start the conversation naturally. |
| Is breakfast included? | Ask if breakfast is part of the booking. | Add the detail the other person needs. |
| What time is check-out? | Ask when you must leave the room. | Finish with a clear, polite line. |
SituationYou booked a room online. Which line helps reception find it?
Say thisI have a reservation under Lee.
Why‘Under the name Lee’ tells staff the name on the reservation.
SituationYou want to know whether breakfast is part of the price. What do you ask?
Say thisIs breakfast included?
Why‘Is breakfast included?’ checks whether it is part of the booking.
SituationYour room key does not open the door. How do you explain the problem?
Say thisMy key card isn't working.
Why‘The key card isn't working’ describes the problem directly.
SituationYou want to leave one hour later than the normal time. What do you ask?
Say thisIs late check-out possible?
Why‘Late check-out’ asks for a later departure; it may depend on availability or a fee.
SituationYou need a receipt when you leave. Which request fits?
Say thisCould I have a receipt, please?
Why‘Could I have a receipt?’ politely asks for proof of payment.
| Situation | Say this | Why |
|---|---|---|
| You booked a room online. Which line helps reception find it? | I have a reservation under Lee. | ‘Under the name Lee’ tells staff the name on the reservation. |
| You want to know whether breakfast is part of the price. What do you ask? | Is breakfast included? | ‘Is breakfast included?’ checks whether it is part of the booking. |
| Your room key does not open the door. How do you explain the problem? | My key card isn't working. | ‘The key card isn't working’ describes the problem directly. |
| You want to leave one hour later than the normal time. What do you ask? | Is late check-out possible? | ‘Late check-out’ asks for a later departure; it may depend on availability or a fee. |
| You need a receipt when you leave. Which request fits? | Could I have a receipt, please? | ‘Could I have a receipt?’ politely asks for proof of payment. |
Give your booking name, ask about breakfast, and check the room time. Keep each question short at a busy desk.
You reach reception with a booking. What do you say first?
You booked a room online. Which line helps reception find it?
I have a reservation under Lee.
My booking is in the name Lee.
Start the conversation naturally.
Is breakfast included?
Ask if breakfast is part of the booking.
Add the detail the other person needs.
What time is check-out?
Ask when you must leave the room.
Finish with a clear, polite line.